Unacceptable service!!!

Good day<br> <br> My name is Chane. I upgraded on 5 September to a new Sony Xperia Z3. I was told my phone would be on back order, but i will be receiving the phone the following week. When i received no call, i contacted vodacom to fin out my phone is still on back order, and it will be delivered the week after. <br> <br> I then receive a message saying my phone is still on back order. When i called again, I was told my phone will be delivered the following week. It went on like that for about 5 weeks, with no phone being delivered. I then called in week 6, spoke to a guy named Sashin and was told that there was no ETA from Sony for my phone and they will contact me as soon as they do.... called again in week 7, same story<br> <br> I called now... on the 4 November 2015, TWO MONTHS LATER! I spoke to a lady named Andy, and i was told that Sony Z3 is not available at Vodacom anymore and that my phone is actually never gonna arrive. No contact was made with me regarding this. No message or call to inform me what is happening with my phone. I am unhappy with Vodacom!! I have been a loyal client for over 4 years and this is how i am being treated?? No communication..... <br> Please contact me with a solution asap