Unacceptable service

I am extremely upset with the service received from vodacom and I expect to receive a full refund

Why are you deducting money from me for a service that I have not used, and That I have not been able to use, I reported the matter months ago and the issue is still not resolved and to top it off, I’ve been debited twice the amount of the actual cost for the service This is unacceptable Call me immediately, my number should be on your system

Regards Ashleigh Bessit