Unacceptable service

completed an upgrade of my contract and was advised that I would receive my delivery on the handsets within 3-5 day, No delivery to my surprise and I promised to my youngest son that just finished his final Matric exam paper, I received a call on 19th of November from the consultant that assisted me with the upgrade and he informed me that the courier advised that they were unable to reach me, to confirm the delivery address, the consultant advised that every time he calls me on *** he connects with me and my delivery was cancelled, I told the consultant to escalate the matter and that I would like to receive the delivery by Friday the 21st as its now escalated.

Low and behold, I get a call from Vodacom to confirm the upgrade and they advised me again that I should expect delivery within 3-5 days.

I have been with Vodacom for more than 10 years and this is the first and the time I will experience this type of service, I will definitely report this matter to ICSA, as I am extremely disappointed. I expect a call from Vodacom to ensure that my delivery is actioned for the latest by Friday the 28th of November 2025