Unacceptable serves - Query running from the 4th of July - ***** on my account it and still no answer as to what is happening

<p>Seriously Vodacom this is getting to the point where it is not funny in any way – just fix the problem</p> <p>Yesterday for the first time I was contacted and communicated that the ***** department will let me know what is the status -guess what still no feedback was received. And next week you expect me to pay you the “new outstanding amount which is not even supposed to be paid”- it should have been resolved by now</p> <p>I have done everting from my side to enable you to resolve the situation, All I need is some feedback as to what stage this query is. And not an answer of being in process this is not answer a person want to hear when some bright spark committed ***** on your account. When your information is supposed to be secure and save with a service provider. What does this mean to your clients – that is better to go on a pay as you go or just move to a better service provider which wants to help you??</p> <p>There is no joy in communicating with a seemingly automated system with no real answer as you always get the same answer over and over. The wort part is it literally feels that there is not one person in your company that cares as to what happens to its customers. In all the years with Vodacom this year was hands down the worst year with Vodacom with regards to service and feedback. Vodacom apparently prides itself as being the best Network – but guess what – with service like this I can’t say that you are the best any more. </p> <p> </p> <p> </p> <p> </p>