Unacceptable Runaround from Vodacom - No Record of Calls, Broken Promises on New Contract Despite 4 Existing Accounts

I am beyond frustrated and deeply disappointed with Vodacom's service after multiple failed attempts to add a new HP laptop contract to my existing account (which already holds 4 active contracts). This has been a shocking display of incompetence from a major company, leaving me with zero resolution despite clear assurances. From Wednesday 8 April to Thursday 9 April 2026, I called numerous Vodacom numbers repeatedly, only to get the runaround from consultants each time. On Thursday 9 April, I finally spoke to a consultant named Londi, who confirmed there was no finance loaded on my account and said she needed to contact accounts to resolve this before adding the new contract. She explicitly assured me I would receive a callback by close of business that day, or at the latest on Saturday 11 April (accounting for the Easter weekend and holidays). I have always successfully added new deals over the phone in the past – no issues until now. No callback ever came. Today, Tuesday 7 April 2026 (post-Easter), I called again and was stunned to learn there is absolutely no record of any of my calls from last week – not even my conversation with Londi. The consultant I spoke to today tried her best to calm me down but confirmed no incident request, no notes, and no trace of Londi or our discussion. How is this possible in a "big company" like Vodacom? This level of poor record-keeping and zero accountability is unacceptable. They now refuse to guarantee any resolution and are asking me to wait another 24 hours with no assurance. Worse, they're directing me to a retail store, forcing me to take time off work, queue for hours, despite my history of handling everything seamlessly over the phone. As a loyal customer with 4 existing contracts, this runaround feels like a slap in the face. It's crazy and erodes all trust I've built with Vodacom over the years. What I expect, immediate confirmation and processing, a full explanation of why there are no records of my call, escalation to a manager. Vodacom, fix this NOW, your service has let me down badly.