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Clarissa C

1 reviews | Active since Nov 2014

16 Jul 2015, 15:10

UNACCEPTABLE REPAIRS/SERVICE

On the 11th of June 2015 I booked my cell phone in for a cracked screen repair at Vodacom Irene Mall, when I went to collect it on the 29th of June there was internal damage (bubble on LCD/LED) of the screen which was not there when the phone was booked in the first time. I tolerated this inconvenience and was advised by Vodacom Irene to book the phone in immediately a SECOND time on the 29th of June 2015. <br> I was informed on the 15th of July that my phone was back at Vodacom Irene for collection, to my disappointment today, 16 July to find that Vodacare Centurion Mall DID NOT EVEN TOUCH MY PHONE for the while it was booked in, THE EXACT SAME PROBLEM WAS STILL THERE, I was once again advised by Vodacom Irene Mall to book the phone in immediately for a THIRD time! The manager of Vodacom Irene Mall spoke to the person who does the quality assessment of repairs at Vodacare Centurion Mall regarding the substandard service/repairs delivered , which the person at Vodacare Centurion Mall was not helpful regarding this matter. It also appears that I am not the only Samsung owner complaining about faulty screen repairs...

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Replies (1)
Vodacom
Vodacom's reply17 Jul 2015, 10:25
Official
Hello clarissaclifford,

Please note that I have escalated the matter for urgent feedback.

Regards

Kim Thornton