LD
Lorris D
1 reviews | Active since May 2016
19 May 2016, 07:56
Unacceptable repair of cellphone-6 jobcards!!!***
<p>Since middle March 2016, Vodacom has tried to repair my Samsung phone with 6 job cards,each time the phone gets back after repair, it does not operate properly,which clearly indicates that Vodacom has NO quality Assurance Process which test the phone before delivery!This process has now dragged on and I spent 3 hours at Vodacom repairs on Sa****ay with Mr Evert Kleynhans, which went through the same process, job card.No offering to replace phone or reduction of cost to close contract! I have a business to run on a cellphone and is getting impossible.The above clearly indicates an unprofessional and unacceptable process that jeopardising my business.</p>
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Replies (1)Vodacom's replyOfficial
19 May 2016, 08:03Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
Vodacom's reply19 May 2016, 08:03
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
