unacceptable poor service with sim swop Vodacom Villiage Mall Hartbee****rt

<p>on Wednesday, 26 April 2017 at approximately 15h40, my father's cellphone was ****** in Spar Sediba Plaza, Hartbee****rt.</p> <p>when we found out the cellphone was missing, we drove immediately to Vodacom Shop Villiage Mall, Hartbee****rt to block the sim card and blacklist the device.</p> <p>we got there at 15h54 but stood in front of a closed door - notice on the door said that the Vodacom Shop Villiage Mall, Hartbee****rt will close at 16h00 for stock-taking (an action I believe should be done outside normal operating hours!).</p> <p>after showing the Vodacom Shop Villiage Mall, Hartbee****rt employee that the time is not yet 16h00 and that we had an emergency, she opened the door and a Vodacom Shop Villiage Mall, Hartbee****rt consultant assisted us.</p> <p>we asked the Vodacom Shop Villiage Mall, Hartbee****rt consultant to block the sim card, do a sim swop and blacklist the device.</p> <p>the Vodacom Shop Villiage Mall, Hartbee****rt consultant said she cannot do a sim swop because they have already cashed-up their till (for the stock-taking) - it was not even 16h00 yet - and that we will have to wait until the next day's operating hours in order to do so - but she can blacklist the device.</p> <p>we said that it is totally unacceptable - I am in the shop and it is not even 16h00 yet - and insist on being served.</p> <p>after speaking to the Vodacom Shop Villiage Mall, Hartbee****rt manager, he said the only way she can help us is to proceed with the sim swop but only put the transaction thru their till first thing the next morning.</p> <p>the Vodacom Shop Villiage Mall, Hartbee****rt consultant proceeded with the sim swop - gave us a new sim card - taken our cash for the sim card - and confirmed that the sim swop was done - we should be back on-line in anything from 1 to 4 hours.</p> <p>the Vodacom Shop Villiage Mall, Hartbee****rt consulted blacklisted the device, and sent reference number for that to my cellphone.</p> <p>at 12h30 yesterday, 27 April 2017 - some 20 hours after the sim swop was done at Vodacom Shop Villiage Mall, Hartbee****rt - the cellphone line was still not activated.</p> <p>I contacted Vodacom Customer Care on 082111 and they said an sim swop can take anything from 3 to 24 hours to be activated - call back after 24 hours if it still isn't working.</p> <p>at 16h30 yesterday, 27 April 2017, more than 24 hours after the sim swop was done at Vodacom Shop Villiage Mall, Hartbee****rt my cellphone still is not activated.</p> <p>I contacted Vodacom Customer Care again, and the lady spend 29 minutes on the phone with me to try and resolve the problem :</p> <p>it transpired that (I believe in her haste to get me out of her shop) the Vodacom Shop Villiage Mall, Hartbee****rt consultant did not complete the sim swop - the Vodacom Customer Care lady even tried to manually override and reload the IMEI number from her system - but because the Vodacom Shop Villiage Mall, Hartbee****rt consultant did not complete her job, she could not and that the sim card would need to be replaced.</p> <p>the outcome is that I have to go back to Vodacom Shop Villiage Mall, Hartbee****rt this morning at 09h00 in order to get the sim card replaced - something I am not going to pay for !</p> <p>i find it totally unacceptable as a customer to experience such pathetic levels of service from your Vodacom Shop Villiage Mall, Hartbee****rt shop.</p>