Unacceptable poor service - Vodacom Fibre

Once again, Vodacom’s service has been completely unacceptable. A fault was logged on 5 January at 15:30 (SR***), yet the internet connection remains intermittent. To date, I have received no feedback whatsoever from Vodacom. Every call to customer care results in the same empty response: my query will be forwarded to the allocated technician, who will supposedly contact me. This has still not happened. I have been calling and following up continuously for the past two days, with no call-back, no update, and no resolution. This is not an isolated incident. This problem has persisted since day one of having Vodacom Fibre. A technician arrives, performs a so-called “repair,” and within a week or two we are back to square one—either no connectivity or an unstable, unusable connection. Despite this ongoing failure, Vodacom continues to expect full payment for a service that is clearly not being delivered. This level of service is unacceptable, unprofessional, and deeply frustrating. I expect immediate contact, clear feedback, and a permanent resolution—without further delays or excuses.