Unacceptable poor service.

Hi, I moved my daughters apartment in November and requested the fibre line to be moved. It was finally moved in January and never worked since then. We have logged several calls and always get an excuse e.g. its a Frog Foot problem, its a modem problem and most recently its a activation problem. The latest service request number is SR***.

Vodacom is happoily charging me for the service that is not working. This morning I'm advised that the problem I reported is still not allocated. I asked to speak to a senior manager and the call centre agent just puit me on hold.

I would like a Vodacom manager to contact me on *** to urgently fic this problem and refund the monies I've paid to date.

Regards, Siva.