LM
Lesley M

1 reviews | Active since Apr 2025

12 Apr 2025, 20:09

Unacceptable network and internet disruption

Vodacom, I am appalled by the unacceptable service I have received. My home internet and cellphone network has been down since 1 April, 2025, and mind you its happening every month, despite numerous complaints, the issue persists. I demand immediate resolution. It is inexcusable that you continue to charge me in full while failing to provide the service. I expect a technician to be dispatched forthwith to rectify the situation. Any further delay will be met with severe dissatisfaction and potential cancellation of services.Its really frustrating as some of us are working from home. Disgruntled customer

0
Replies (1)
Vodacom
Vodacom's reply13 Apr 2025, 11:42
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team