Unacceptable Migration Costs

Hi Im very disappointed and angry with the way you guys treat your customers. Ive called in to try and migrate my package because my phone was used for business and is not anyore. My contract is costing me R2000pm. I first wanted to cancel my contract but was totally shocked to hear that cancelling my contract will cost me R24000.00 I then asked to be migrated and apparently that will cost me around the R4000 mark? Guys? Whats going on? Ive been a client of you for as long as i had a cellphone .... is this how you treat the people who are loyal to you? I have had numerous problems with Vodacom and honesty cant wait to move over all my devices and Wi-Fi to another provider once my contract is finished. I was on hold for 1 hour and 18 min then there came a automated message asking me to rate the service?. Its unreal! Ill consider staying with Vodacom if they will be able to waive the migration cost