LL
Leroy L

1 reviews | Active since Sept 2017

10 Sept 2017, 11:18

UNACCEPTABLE - LTE bill R1,600.00 more than what it is supposed to be - Poor service from Vodacom

On the 29/08/2017 I received my vodacom bill for my LTE router.The bill is suppose to be R599.00p/m and the current balance was R2,203.14.After phoning Vodacom's customer service they said that I'm subscribed to WASP services which includes Gaming and ***ual content on the 07/07/2017 at around 08:30.Even though the router has a sim card, the sim card has never been used for sms's and these subscriptions should have been made by sms.On my history I was only active on the internet around 08:50 and was using Facebook only.I was unaware of being subscribed to any of these and are now being billed for what they call "content services".Vodacom said there is nothing they can do on their side and we should contact each company I'm subscribed to in order to find out why I'm subscribed??This is unacceptable as I've NEVER registered or confirmed to be registered to these types of services and Vodacom just turn their back on this and wont refund or help in any way to resolve the matter...as long as they get their money they do not give a damn!! How can anybody just register your number to these so-called WASP services without your knowledge? **************** from the service providers!!!Unacceptable!!

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Replies (2)
Vodacom
Vodacom's reply11 Sept 2017, 06:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Sept 2017, 16:38
Official

Dear Leroy Laing,

Thank you for your patience.

I've responded to you via SMS with feedback.

I do apologise for any inconvenience caused.

Regards,

UW