SB
Suzanne B
1 reviews | Active since Feb 2020
02 Apr 2025, 10:18
UNACCEPTABLE, INCONSISTENT AND DOWN RUGHT **** SERVICE!!
We phone vodacom in Jan to cancel my husbands contract. In Feb Aleshan advised that it will be cancelled and last payment in April will ensure sam cancelled and nr will be on prepaid. This morning, Nondumiso advised that cancellation not processed and we need to wait another 2 months and pay accordingly!! I NEED THIS CANCELLED WITH IMMEDIATE EFFECT!!!!! I am sick and tired of vodacom playing for time and more money even if they are the most expensive but ****iest damn Network in South Africa!!
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Replies (2)
Vodacom's replyOfficial
02 Apr 2025, 12:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Apr 2025, 12:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SB
Suzanne B's updateReviewer Update
03 Apr 2025, 08:40I received help form Fiona in the cancellations department, she was very helpful and assisted me in this query. She was amazing in listening and resolving the complaint before 17h00 same day. This makes me feel better regarding Vodacom.
SB
Suzanne B's update03 Apr 2025, 08:40
Reviewer Update
I received help form Fiona in the cancellations department, she was very helpful and assisted me in this query. She was amazing in listening and resolving the complaint before 17h00 same day. This makes me feel better regarding Vodacom.