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RH
Roland H

1 reviews | Active since Jun 2010

09 Jun 2018, 14:54

Unacceptable FTTH from vodacom

Unable to get my fibre line running at the intended speeds. Logged a service request 4 May and it is still not resolved despite multiple enquiries.

0
Replies (4)
Vodacom
Vodacom's reply09 Jun 2018, 18:58
Official

Dear Customer

Thank you for making us aware of your FTTH connection issues.

Kindly be advised a consultant will make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

RH
Roland H's update12 Jun 2018, 14:08
Reviewer Update
How is it possible that I still do not have a resolution to my complaint after more than 2 days?
Vodacom
Vodacom's reply21 Jun 2018, 14:33
Official

Dear Rolan

Please be advised your enquiry is in hand with the Fibre team.

Once full investigation has been completed will you be provided with feedback.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Jun 2018, 14:33
Official

Dear Roland

Please be advised your enquiry is in hand with the Fibre team.

Once full investigation has been completed will you be provided with feedback.

Regards,

Vodacom Consumer Website Team