RJ
Rudie J

1 reviews | Active since Jun 2020

14 Dec 2023, 08:08

Unacceptable from VODACOM

They said this will be fixed by Wednesday, no feedback from them yet.

So , Vodacom calls me , saying my contracts are old and they MIGRATE it and it will cost less. Meaning the sms'e you get free go away and instead you get DATA etc...

Make sense , for them to adjust the things wr no longer use.

However, the problem is my contracts cost me R700 more per month , *** ?

They can listen to their recordings where they promise it will not cost more , in fact they said it's going to be cheaper.

I want my refund , I want my normal installment OR I STOP PAYING VODACOM.

Unacceptable for such a big company.

0
Replies (1)
Vodacom
Vodacom's reply14 Dec 2023, 11:55
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team