RJ
Rudie J
1 reviews | Active since Jun 2020
14 Dec 2023, 08:08
Unacceptable from VODACOM
They said this will be fixed by Wednesday, no feedback from them yet.
So , Vodacom calls me , saying my contracts are old and they MIGRATE it and it will cost less. Meaning the sms'e you get free go away and instead you get DATA etc...
Make sense , for them to adjust the things wr no longer use.
However, the problem is my contracts cost me R700 more per month , *** ?
They can listen to their recordings where they promise it will not cost more , in fact they said it's going to be cheaper.
I want my refund , I want my normal installment OR I STOP PAYING VODACOM.
Unacceptable for such a big company.
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Replies (1)0
Replies (1)Vodacom's replyOfficial
14 Dec 2023, 11:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Dec 2023, 11:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
