Unacceptable Fibre Service and Complete Failure to Assist

This is by far the worst service I have experienced.

We changed the fibre account into my name, which required a new installation. Since this installation, the fibre service has deteriorated significantly. I no longer receive usable internet signal in my room — something that was never an issue before the account change when the service was in my husband’s name.

I contacted Vodacom for assistance and received absolutely no help. I was repeatedly told that I am “connected on their side,” which is irrelevant when the service is clearly not usable in parts of my home that previously had full coverage. Simply stating that the connection exists does not mean the service is functioning properly.

It is unacceptable that after an installation, the quality of service is worse than before, and no effort is made to investigate signal strength, router placement, or installation quality. This reflects a complete lack of accountability and customer care.

This lack of concern only leaves me with an option to want to cancel the service and move to another provider that is capable of delivering consistent coverage and competent support.

I would like proper feedback regarding this matter.