"Unacceptable Delay in Fibre Line Repair and Lack of Communication"

I would rate Vodacom with a zero if possible. Our fibre line has been down since around lunchtime on Tuesday, 17/12/24. The issue was reported to Vodacom, and after some troubleshooting over the phone, we were told a technician would need to be sent out. Since then, I have made numerous calls, speaking to what feels like everyone in the call centre, repeatedly explaining the urgency of the situation—since the entire security system, intercom, and other vital services depend on the Wi-Fi.

Yesterday, 18/12/24, I was finally informed that the issue had been assigned to a technician, who would contact me to arrange a visit. However, as of today, 19/12/24, there has been no progress. I spent the entire day calling Vodacom, asking the technician to reach out to me, but was repeatedly told by frontline staff that they couldn't get in touch with the back office. Apparently, they have no direct contact number and can only communicate through their system. They insisted that the issue had been escalated, but no technician has reached out.

It is now 15:18 on 19/12/24, and I still have not been contacted.