DE
Donavan E
1 reviews | Active since Jul 2016
07 Feb 2018, 19:37
Unacceptable debit
After getting a new contract, we were informed that the pro rata and connection fee will be debited on the day the other debit goes off. After 2 weeks we received an sms that we failed to pay our account, we called vodacom and after being transferred to different agents we asked why the amount went up from R246 to R346, it was said that we did not pay as we should've and told them we arranged for the amount to be deducted, they could not find the invoice of the account, then after 2 days we received another sms that we need to make a ptp to pay in 5 days. We paid the amount of R346. Today when the debit order went off vodacom took R600. We called in again and the agent wasn't able to help us as stated the department that we need to talk to has left already. Why was the amount deducted and why did they not look at the payment that was made. Now probably they going to say we need to wait for the reversal to be done. We need the refund to be done within the next 2 days as this is unacceptable to deduct an amount that's not agreed on.
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Replies (4)
Vodacom's replyOfficial
08 Feb 2018, 06:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2018, 06:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Feb 2018, 10:45Good Day Donavan Van Eyssen,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
RO
Best regards,
Vodacom's reply08 Feb 2018, 10:45
Official
Good Day Donavan Van Eyssen,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
RO
Best regards,
DE
Donavan E's updateReviewer Update
08 Feb 2018, 11:07Please confirm if the amount that was wrongly debited will be refunded and if so by when
DE
Donavan E's update08 Feb 2018, 11:07
Reviewer Update
Please confirm if the amount that was wrongly debited will be refunded and if so by when
DE
Donavan E's updateReviewer Update
07 Mar 2018, 20:20This issue was raised on the 7th of February 2018. Till today we have not received any refund on the amount that was taken off incorrectly. What is going on??? Vodacom took the money but we have to wait until they decide when they will pay back the money. If they don't get their money they suspend your service till funds are received and list that on your ITC but when they take money you have to wait till they want to pay back. Today the 7th of March 2018 there was no debit made on the account. WE REQUESTED A REFUND NOT FOR THE AMOUNT TO STAY THERE FOR THIS MONTHS PAYMENT!!! With the amount that was taken and this month's payment there are still credit left. Will they take that now for the next months payment or will they do their work and REFUND the money????
DE
Donavan E's update07 Mar 2018, 20:20
Reviewer Update
This issue was raised on the 7th of February 2018. Till today we have not received any refund on the amount that was taken off incorrectly. What is going on??? Vodacom took the money but we have to wait until they decide when they will pay back the money. If they don't get their money they suspend your service till funds are received and list that on your ITC but when they take money you have to wait till they want to pay back. Today the 7th of March 2018 there was no debit made on the account. WE REQUESTED A REFUND NOT FOR THE AMOUNT TO STAY THERE FOR THIS MONTHS PAYMENT!!! With the amount that was taken and this month's payment there are still credit left. Will they take that now for the next months payment or will they do their work and REFUND the money????