Unacceptable

In Nov 2022 I settled the outstanding balance of my handset/device, keeping the benefits of the data, minutes etc. Simply 2 ease of the burden of a higher amount of my debit order.

Quite frustrating to find out that somebody at vodacom did not do their job properly and this was not done according to my instructions, so the debit order going forward will be the normal huge chunk which I wanted to avoid initially. Called customer care, only to be told it can be fixed if I pay R5400 I mean really,?? Vodacom....please sort this out, it was your mess up , not myn!!