Unacceptable Customer Service - SR***

I currently have a fibre installation at my premises and since Sunday 10 March, I have been having connection issues. Please do not blame or point finger at load shedding - it was before load shedding started.

On Monday I called in to have this attended to - did the normal reset and reboot - no results. Then since Monday I have been phoning vodacom about 2 to 3 times a day (please do take the time to listen to ALL my voice recordings). I made 19 calls in total and still nowhere, where I started. (total call time this far is 157 minute)

It is 8 days later - I still do not have internet.

I think at this stage I do not even worry about not having internet - I am really so disappointed and frustrated with the pathetic service I have been receiving from Vodacom. I have done more than the average customer to try and resolve my problem, and Vodacom has just wiped their asses off my. I have been patient, I have lost my temper, I have tried to be nice to consultants but none of my efforts seemed to be important enough for someone/anyone to blink an eye.

I cannot even find the words to express my deepest regret and disappointment in Vodacom ( and I promised not to use explicit bad language, so I cannot say anything).

Please take the time to go and listen to my phone calls and my attempt to get service out of Vodacom. Also do not point the finger at Openserve, as they are not my service provider and not my duty to chase them to come do the work, my contract is with you Vodacom.

On Saturday I eventually got to speak with a supervisor who was supposed to listen to my problem. Instead he decided to put me in contact with Openserve technician in conference call - Once Openserve was on the line, he decided to excuse himself without even taking the time to find out if the problem has been resolved - I would be embarrassed to be associated with such employees in my company, he is absolutely pathetic for a supervisor who is supposed to be last point of contact and deliver exceptional service - he should be fired!!!

I have been fighting this battle on my own and Vodacom has broken a huge 20 year trust relationship with me. Vodacom has gone beyond the worst service delivery I have ever experienced, you should be ashamed.

I have spent several hours talking to your service desk, I have waste hundreds of rands on alternative internet data to keep my business afloat. In fact, I have lost my trust relationship with my customers in that I could not respond to emails promptly. Vodacom has damaged my reputation, caused me great loss of income and worst of all, wasted precious time which I could have invested into my customers (here I am typing a love letter - these things takes time).

I specifically got the fibre installation due to its reliability - but I could not be more wrong.

I have approached my lawyers whom will scrutinize Vodacom's contract and find any plausible wording that could lead to legal action against Vodacom. This type of service is the next level of pathetic. In the mean time I am putting my experience on social media.

Before I say anything that could jeopardize my own case and integrity, I'd rather leave it in your capable hand to resolve.

What I want out of this:

1. I want my internet sorted out. 2. Full compensation for the duration my internet was off (still is) and use of alternative internet. 3. Compensated for my time waste on stupid phone calls.

Awaiting your feedback.