UNACCEPTABLE CUSTOMER SERVICE - Order of VOIP Phone from Vodacom Fibre

I got Vodacom Fibre in October 2018 and also ordered the VOIP service and porting of my Telkom line to them. I was told by the salesman that my digital Telkom phone should work with Vodacom's VOIP service.

My Telkom phone did not work, so I decided to order Vodacom's VOIP phone on the 11th of December 2018. Up till now, 9 days later, I haven't had any feedback from them regarding my order. I have phoned numerous times and each time the operator said they would refer it to the person responsible for my service request. The last operator even escalated it to his manager to get the responsible person to contact me.

So far, I've had no communication form Vodacom regarding this matter and I feel it is just terrible customer service. Although I've been a Vodacom contract customer for 20 years, at this point in time I feel I've made a big mistake signing up for their Fibre option.

After my original complaint on 20 Dec 2018, I was impressed that someone from Vodacom monitoring HelloPeter.com did phone me about 3 hours after writing this review. The person said that he would be in contact with the relevant department and that they would contact me soon. Well, nothing has happened after that. I let the matter slide due to the holidays and did not follow up during that time. But in any case, Vodacom Fibre is supposed to contact me, not me chasing after them all the time. To be clear, since I placed my order for the Vodacom Fibre products on 11 December 2018, I've had NO FEEDBACK at all from Vodacom regarding my order, so it's been nearly a month now without any feedback. This really is POOR CUSTOMER SERVICE!

I phoned their Fibre service department again today. Very helpful guy answered, but couldn't do anything for me, except emailing the lady who this service request has been assigned to (Joey) to respond to me. This has happened before when I called them. Each time they say they will email joey to contact me and once it has been escalated to a manager, but no communication from Joey received.

So after a month's waiting, I've had no joy from Joey. This is UNACCEPTABLE CUSTOMER SERVICE from Vodacom and I'm so disgusted with myself for signing a 24-month contract, because now I can't get out of it to find a better fibre service provider!