Unacceptable customer service from VODACOM

<p>Every month, for the last four months, I have phoned Vodacom to change my banking details for the debit order on my account. Every time the representitive on the phone asssured me that my banking details were changed and that the new account will be debited. The account I used previously had not been used so there wasn't sufficient funds to pay for the account. Every month, for the past for months, Vodacom continued to debit the first account - after which I was fined a R100 due to the fact that the payment was rejected. </p> <p>I have tried on numerous occasions to change my banking details, being reassured every time that it was indeed changed - and yet they keep debiting the wrong account. The only way I found this out was because money was transfered into the old account by a relative and the Vodacom bill was successfully payed (OUT OF THE WRONG ACCOUNT. </p> <p>I expect Vodacom to fully reimburse the R400 I was unnecessarily fined over the last 4 months, otherwise I will take this matter further. As soon as my contract comes to an end I will most likely move to another provider as I find this unacceptable. I will not in the future recommend Vodacom to anyone and find it unacceptable that I was reassured on numerous occassions that my bank details had been changed when in fact it had not been changed. </p> <p>A very unhappy Vodacom customer!</p>