Unacceptable Customer service!

Vodacom,

WOW.

I am so completely and entirely disgusted by your level of service and absolute unprofessionalism! Look, I work for a large Corporate, I understand that we all have a few issues here and there but this experience I feel is been absurd I can no longer be quiet. I have had the worst service of my LIFE with Vodacom over the past few months. I am actually shocked to my core that you allow this kind of terrible service!!!

From my extensive calls with your call centres over the last few months it is clear that you have no quality assurance processes within your organisation.

I have had to endure following: • No fibre service for the entire month of February • Unhelpfulness from employees • Numerous dropped calls without follow up • Unprofessional telephone manners • Incorrect advice • Closed service requests without resolution • Call centre agents not taking any responsibility or accountability, constantly redirecting queries • Blame game from vodacoms side- always deflecting accountability and blaming Vumatel • Then when I request to cancel my Vodacom fibre contract, because I am so sick of dealing with *********** and uninterested call centre agents, no questions are asked, no surveys done, just ok I have logged the request!!! Clearly you do not value your customers or their feedback!!! • Oh yes to top it all off I am billed for a month of fibre service not rendered (the time I was so desperately trying to solve the fibre issues I had in February) and pushed into a collections process!!!

Then my personal favourite, when I call in today 25th April 2022 I have to deal with:

• A call centre agent deeply sniffing into the speaker the entire call • A person in the background (guessing another agent) shouts out, “These people are annoying the f**k out of me!”!!!!!! (I am also guessing this person was talking about a Vodacom client)

Vodacom, I would like to ask you… What in the world are you guys thinking?

Regards, A very irate ex customer