Unacceptable customer service

Terrible experience, trying to get fiber for a week now. Being sold incorrect packages. No-one calls back to assist, I have been transferred back and forth 15 times. I even requested to speak to a manager and he has not called me either. I am being promised return of calls but they do not live up to their promises. The reps Sandile put through an incorrect order and now he does not respond to my watsapp messages. I am waiting for the floor manager Mr Tashi to call, still has not. For a company so big, this is disturbing.