RP
RENE P
1 reviews | Active since Apr 2012
15 Jan 2025, 16:08
Unacceptable - Customer Service
I have asked you guys to contact me, My internet Fibre was off since the 25th of December 2024 @ 20:00pm till the 8th Of January 2025 when it was finally restored!! I have reversed the Debit order as I didn't have any Internet connection or any form of Contact to resolve the issue. Credit the invoice as this is unacceptable. Why should I pay for something I could not Use? SR*** & SR*** - Rene ***
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Replies (2)
Vodacom's replyOfficial
16 Jan 2025, 08:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Jan 2025, 08:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
RP
RENE P's updateReviewer Update
16 Jan 2025, 09:00Alternative Contact Number *** Ask for Rene
RP
RENE P's update16 Jan 2025, 09:00
Reviewer Update
Alternative Contact Number *** Ask for Rene