1 reviews | Active since Nov 2020
UNACCEPTABLE CUSTOME SERVICE
So I have always spoken highly about Vodacom as for the last two years I have never had a problem, but since the two years are up now the problems start. Is this tactic to get you to upgrade. They don't care if you can afford the upgrade they are just worrying about making a sale. My fibre has been down since Monday 16 Nov and nobody in Vodacom can assist. Not to mention how I have to keep on calling for feedback. You get told all different stories . First because the service light is not on that has nothing to do with Vodocam it is with Metro fibre. Hello !! who did I sign the contract with. Then there is a problem in the area with Metro fibre they are busy. Then metro fibre is doing maintenance and upgrading in order to give us US a better service and the maintenance is running from 16-19 Nov. No warning nothing, no compensation from Vodacom but you will be billed for the full month even though you had no service for a week. Then they don't see any problem in my area lets trouble shoot to check if we can find the error. resest switch on and off on the wall, take a pic of the serial no still nothing. Now today they systems are down they cannot get into their system to pick up the Service request no and get the updates and in order to escalate on my request to be compensated they have to troubleshoot AGAIN, So vodacom does not give a Rats A... if you are not up and running, they are not even coming up with a solution of giving their customers data or LTE or whatever the damn hell to get me up and running then they can take a whole year if they want to troubleshoot and find out why the damn fibre is down. Before they can send a technician out they first have to trouble shoot AGAIN !! BUT UNFORTUNATLEY THE SYSTEM IS DOWN so the cannot get in to look up the Ticket no to see the latest update. So their SYSTEM IS DOWN TOO NOW, AND ITS MY PROBLEM. I am upset, IRATE, ANGRY and ready to cancel
So let me tell you how come there was a technician assigned eventually that is because I did the follow up with Metro Fibre myself. Thats right. I did your agents work. I called metro and asked if they were down in the area then asked them to check if there was a ticked logged for my address. He then escalated it and called back within 5min notifying me that a technician will be sent out. The technician called and confirm and cane through to repair yesterday. So I think Vodacom come needs to pull their socks up and train your agents on the importance of following up on tickets to ensure that your customers are up and running and happy. I need Vodacom to confirm my bill now as I require a credit for the 9 and half days that I was down due to your agents been lazy .
So let me tell you how come there was a technician assigned eventually that is because I did the follow up with Metro Fibre myself. Thats right. I did your agents work. I called metro and asked if they were down in the area then asked them to check if there was a ticked logged for my address. He then escalated it and called back within 5min notifying me that a technician will be sent out. The technician called and confirm and cane through to repair yesterday. So I think Vodacom come needs to pull their socks up and train your agents on the importance of following up on tickets to ensure that your customers are up and running and happy. I need Vodacom to confirm my bill now as I require a credit for the 9 and half days that I was down due to your agents been lazy .