Unacceptable Client Service

I have lodged so many complaints with Vodacom and against the Richardsbay Vodashop, however I have not received any proper feedback. My complaint was against the Vodashop for selling the wrong product to my father and caused a breakage of his new mobile phone. I send Vodacom customer care a brief letter with the sequence of events, but still have not received sufficient feedback and the shop does not want to take responsibility.<br> <br> According to Vodacom's principles it is stated that Vodacom need to<br> conduct the business in accordance with the principles of the King<br> Code of Corporate Practices and Conduct ('King III'). These principles<br> include discipline, independence, responsibility, fairness, social<br> responsibility, transparency and the accountability.<br> <br> Vodacom's Vision states that you are focussing on making our vision<br> real, specifically through our brand promise of best network, best<br> value, best service and everything that goes into keeping our promise.<br> <br> I don't think they achieve any of their values, principles and strategy.<br> <br> I received the following ref no: OOZY-YGPP (Apr), 01ZG-GLWQ (May) and S3-85529-9Js17 and S3-85X4K-KGQ8M