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Dayle C

1 reviews | Active since Mar 2009

29 Nov 2020, 07:44

Unacceptable changes on Vodamail Login

Since you guys have change the login process, you have now caused issues with some of mine and my mother and fathers applications that are linked with our email address.

This is unacceptable that you just do changes with out prior communication, we do not want this change as it is causing issues with our business practices.

All that you could have done was given the client the option to use the 2 part login/verification process.

My parents and I don't want this change as it is causing problems with the login of our apps since you did this change in Vodamail where we have to enter an OTP all the time when logging in.

You should remove it and put on the option to use the 2 part verification process or at least give us the option to remove the 2 part verification so that we can login as normal.

0
Replies (2)
Vodacom
Vodacom's reply29 Nov 2020, 08:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DC
Dayle C's update30 Nov 2020, 10:18
Reviewer Update
AS I told you it is effecting the applications that are linked to our email accounts. it is not the receiving of the emails. I personal will be disconnecting my Vodacom number as the other networks are not doing this. thank you for loosing a customer for doing your best at changing services that don't need to be.

what you should do is to put the option on the email service to disable it. as we don't want it, we are the clients and that is what should matter and you, but you have just proven that you don't care.