Unacceptable

Vodacom you are at it again! Unilaterally changing agreements we entered into and double charging me for airtime. I entered into a new agreement with yourselves for more minutes etc from 01 March however I seem to have used up everything by the 23rd! But couldn’t even use the lesser amount in one whole month! This means to clarify the issue I’ll need to request itemized billing and pay for it! The time it takes to sort this out telephonically is unbelievable and then on top of it the call gets cut .... and I am still waiting to receive the team leads email address to ensure that I deal with the same department and don’t have to start the process again! Totally unacceptable.