UNACCEPTABLE BUSINESS PRACTISE

I have three contracts with Vodacom and have been their customer for more than 10 years. One of the contracts is due to end at the end of July. In mid-March I called Vodacom with the intention to terminate this contract early with awareness that I will pay the applicable penalty.

A consultant in the retentions department convinced me not to cancel and advised me that I can change the nature of the contract now to a lower package which would have seen me pay less than R150. I was on the phone with them for more than 20mins confirming to her what she is saying. At the end of April the deduction was not per agreement (well over R700), I enquired on the 1st of May was told a different story, I requested that the recording of that call in Mid-March be listened. Vodacom has now again deducted the amount I queried without feedback on the escalation I logged 24 days ago.