AE
Adeline E

1 reviews | Active since Apr 2019

03 Jan 2023, 13:26

Unacceptable Billing Issue - SORT THIS OUT BECAUSE YOU ARE START LOSING CLIENTS

I signed an agreement with Vodacom Fibre in July 2022 with a promotion they were running for R599 a month (for 4 months) and after the 4 months they would charge me R699 a month

Every month since the promotion was over the debit order amount has exceeded R699 p/m and everytime a call there is another explanation why

JUST CHARGE ME THE AGREED AMOUNT! Vodacom this is unacceptable and untrue billing!

Before this issue I always recommended you to friends and family and this is how you treat clients

0
Replies (1)
Vodacom
Vodacom's reply03 Jan 2023, 13:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team