AE
Adeline E
1 reviews | Active since Apr 2019
03 Jan 2023, 13:26
Unacceptable Billing Issue - SORT THIS OUT BECAUSE YOU ARE START LOSING CLIENTS
I signed an agreement with Vodacom Fibre in July 2022 with a promotion they were running for R599 a month (for 4 months) and after the 4 months they would charge me R699 a month
Every month since the promotion was over the debit order amount has exceeded R699 p/m and everytime a call there is another explanation why
JUST CHARGE ME THE AGREED AMOUNT! Vodacom this is unacceptable and untrue billing!
Before this issue I always recommended you to friends and family and this is how you treat clients
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Replies (1)Vodacom's replyOfficial
03 Jan 2023, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jan 2023, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
