EL
Elna L

1 reviews | Active since Jan 2010

10 Nov 2016, 07:28

Unacceptable billing

<p>Since April 2016, Vodacom is deducting R124.00 off my account for a service that is not used by me. The tax invoice clearly shows a different account number and a cellphone number not in my use. My Vodacom profile also does not show this contract. As per my previous requests to the Customer Care line, please remove this account from my name and refund me the amounts deducted from my bank account since April of this year!</p>

0
Replies (2)
Vodacom
Vodacom's reply10 Nov 2016, 07:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

EL
Elna L's update11 Nov 2016, 08:31
Reviewer Update

Thank you to Cassandra for resolving this matter efficiently and in a friendly manner.