Unacceptable betrayal of loyalty and PUTRID SERVICE.

Completely outraged and close to tears out of complete frustration.

Not only have Vodacom disappointed me by not informing me my contract was due to expire or to offer me an upgrade. I ended up going into the local Vodashop to make an enquiry when my contract was due to end just to be told that is expired in April amd that I must phone the call centre myself to cancel it. It was 30 May

I did exactly that on 30 May after I left the Vodashop I phoned the call centre immediately. The man asked me so many questions stating whoever helped me with the contract gave me a contract not suited with my needs as a data contract would have suited me better. Blah blah. Anyway I told him I was upset that nobody contacted about my contract expiring. He stated that because of it being end May that he could not cancel my contract but end June. Came end June a debit order went off for yet another month on Contract that after I clearly stated I wanted to go to prepaid end June.

I went into the bank to reverse the debit order and I called the call centre querying why my account had a debit order after I phoned to cancel my contract. I explained to the woman of the call on 30th, she had me on hold most of the call and did NOTHING.

Vodacom sent me an sms to say i didn't pay my account. I am aware i phoned to try explain why.

Multiple calls and then suddenly after 3 or 4 calls...i received an "Your query has been escalated to one of our Solution Experts." Sms Oh and then another day on the phone making multiple attempts to reach Vodacom so many infact their automated system kicked me off/ hung up because I made too many attempts.

I received an sms to say my query has been closed. No feedback NOTHING.

I spent hours on the phone trying to reach management evwn askimg on several calls to be placed through to management just to end up looking like some bad client who doesnt pay my account even though thats not true. Im even being penalised R100 for not paying my account which is unacceptable because if the call from the 30th was done as I requested it wouldn't have happened. I NEVER EVER missed any payment just reversed 1 payment due to a query that's still unanswered.

I am close to tears out of pure frustration. This is making my credit record look bad with my bank and Vodacom.

IF this ever vets resolved im changing networks. I have been with Vodacom since i was 13 and many years later this os how they treat me. I Never ever missed a payment.

How is this okay? How do consultants sleep at night?

NOT ACCEPTABLE VODACOM.