MG
Muriel G

1 reviews | Active since Jun 2015

17 Sept 2021, 08:54

Unacceptable Behaviour from Call Centre Operator

So I received a call on Wednesday around 4:10pm about increasing my data plan. At first the offer sounded good so I continued the call, when I was about to accept the offer I asked the lady so how much will my bill now be she answers around R900 and some change so I said oh no that is too much for me right now as my husband is currently unemployed. She was so rude and just hung up on me when I said I cannot afford it like I wasted her time on the call. Very, very disrespectful of the situation we are currently facing.

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Replies (1)
Vodacom
Vodacom's reply17 Sept 2021, 11:11
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team