MG
Muriel G
1 reviews | Active since Jun 2015
17 Sept 2021, 08:54
Unacceptable Behaviour from Call Centre Operator
So I received a call on Wednesday around 4:10pm about increasing my data plan. At first the offer sounded good so I continued the call, when I was about to accept the offer I asked the lady so how much will my bill now be she answers around R900 and some change so I said oh no that is too much for me right now as my husband is currently unemployed. She was so rude and just hung up on me when I said I cannot afford it like I wasted her time on the call. Very, very disrespectful of the situation we are currently facing.
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Replies (1)Vodacom's replyOfficial
17 Sept 2021, 11:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Sept 2021, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
