PS
Pieter S

1 reviews | Active since Mar 2010

27 Jul 2022, 12:47

Unacceptable behavior

17 days ago Vodacom deducted an unauthorized amount of money from my bank account and always state agent will contact you, but that never happen because they know what they did and think to keep quiet will let it pass, I'm not the only person they stole money from i hear lots of complaints from friends and neighbors as well, yesterday I've send email to the Vodacom customer care number as the phone numbers supp**** by them do not work and ten minutes later all of a sudden all my wifi data were gone as token of how they operate and a way to justify their actions by forcing you to buy more data. So now they no longer only ***** your money or pay as you go unused data, they started *****ing wifi data as well this is outrageous behavior Vodacom

0
Replies (2)
Vodacom
Vodacom's reply27 Jul 2022, 14:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PS
Pieter S's update28 Jul 2022, 08:55
Reviewer Update
I called a lot of numbers and eventually were assisted by Aaliyah Khan whom sorted everything out and gave me excellent customer service thanks a lot Aaliyah you're a real customer care person