MvdM
Marlene van der Merwe

1 reviews | Active since Mar 2017

20 Mar 2017, 10:36

UNACCEPTABLE BAD SERVICE

<p>5 Weeks back I my phone was blocked stating no payments was received....i've send through proof of payments a number of time and according to the financial department they cant find it??????? even though proof of payments was send to collections department. I have phoned and emailed several people as Vodacom and my phone is still blocked, I even got cut off several times. The even have the odassity to phone and ask my to pay becaise they see my account is in arrears....after all the phone calles and mails that have been send. I ve been with vodacom a few years so has my husband with no problems until now.</p> <p> </p> <p>This is week 6 now and no one from vodacom has contacted me to sort out this problem, my phone is used for business purposes and now i can't even make phone calls to clients</p>

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Replies (1)
Vodacom
Vodacom's reply20 Mar 2017, 12:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team