AN
Anna-Marie Nel

1 reviews | Active since Jul 2021

19 Aug 2021, 18:25

UNACCEPTABLE!!!

Good day,

This is the second review I am posting regarding my Vodacom contract.

The first problem was was that you switched off all my phones and sent me invoices to pay and told me that I do not have cover plus on my contract.

Vodacom phoned me and said that I do have and they actually owe me money.

Now I received another invoice of almost R12 000 that I have to pay. After I went over to pay as you go.

How is that possible??

The one problem is just sorted out then the next problem occurs.

This is totally unacceptable.

Still waiting for the manager to contact me.

0
Replies (1)
Vodacom
Vodacom's reply20 Aug 2021, 07:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team