JM
Julie M

1 reviews | Active since May 2021

09 Jan 2024, 12:49

Unacceptable and *********** Service

I am really sick and tired of Vodacom. I was told take out a plan that doesn't even exist. There has been *****ulent activities taking place within Vodacom. It's disgusting that lie to you, and yes, they went back to listen to a recording and they heard the truth. You would think that they would help you out, but unfortunately not. I am not the only one who's had issues. This is absolutely unacceptable!!

0
Replies (2)
Vodacom
Vodacom's reply10 Jan 2024, 07:58
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

JM
Julie M's update10 Jan 2024, 15:27
Reviewer Update
Your agents can't even assist me. I want someone from Management to call me. I know how a call centre is run and yours is full of ****s and doing *****ulent activities.
THIS IS THE LAST STRAW!!