JK
Jana K
1 reviews | Active since Mar 2018
11 Jan 2019, 16:04
Unacceptable and ********** Service
Good Day,
RE: Shaun Saacks: **********
We are extremely unhappy with Vodacom, we received a messages from Vodacom saying that Shaun Saacks owes Vodacom R4739.02 due to unusual high data usage. Please advise how this is possible as Shaun has been using hotel WiFi only, his data has been off and he hasn’t made any calls – how is it possible for Shaun to receive such a bill? This is unacceptable and **********! This is the second time in 2 months Vodacom has been letting us down, if this is not resolved, we’ll take our business elsewhere. Please advise soonest!
Regards
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Vodacom's replyOfficial
11 Jan 2019, 18:06 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jan 2019, 18:06
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team