Unacceptable and EXTREMELY poor service by Vodashop Meyersdal

I app**** for a cell phone contract at Vodashop Meyersdal on 19 June 2017. The sales person who assisted me was Tasneem Wicks. When I received my invoice and statement from Vodacom, via e-mail, I noticed that my title was captured as Ms. and not Mr. I am also going through a divorce and my ex-wife to be's name appeared on my statement. I was shocked as her name was not mentioned nowhere in the agreement / application I initially signed at Vodashop Meyersdal and definitely did not want her to have access to my personal matters! I have visited their shop on numerous occasions to have the matter resolved and sent a number of e-mails:

* 19 June 2017: E-mail sent to Tasneem Wicks ********** * 20 June 2017: Another e-mail sent to Tasneem Wicks * 17 April 2018: Another e-mail sent to Tasneem Wicks * 11 May 2018: E-mail sent to Manager, Deon Duplessis ********** and Tasneem Wicks. * 24 May 2015: I visited the store personally again and handed all the supporting documents to a lady by the name of TJ. I asked to see the manager, but she said that he was busy. She promised to give him the documents immediately and that he would resolve the matter the same day and that she would get back to me.

Over and above, Vodacom deducted a larger premium from my bank account for my subscription at the beginning of May (over One Hundred Rand more).

Vodashop Meyersdal Store Telephone Number: (011) **********