UNACCEPTABLE AND APPALLING SERVICE

I had purchased a mobile phone on a 2yr contract with vodacom and it worked reasonably well. It had given me problems from day one. It started by the media card not working which I figured I needed to accept as I needed the phone for business purposes. After some time the handset gave me continuous problems not receiving calls, alerts, messages not coming through, emails not loading and finally it just did not charge at all. It now was absolutely useless to me. I then took the phone in for repairs and would be returned a week later with the same problem and one of the above mentioned added to the original problem. This happened over a period of three months of waiting for the unit to be repaired and returned in its original state and a little worse off than before. It was sent for advanced repair by the branch to JHB and still no joy. They sent it back to JHB for a fourth time which was a week and a half ago and was promised a new handset. I collected the handset only to find it was a refurbished unit and with software problems some of which I mentioned as before! It seems to me the same handset was 'refurbished' and then given back to me?!