UNACCEPTABLE

We are utterly dissatisfied with being your clients, it feels like one ******* after one another,<br> we went to the Promenade branch to query why we our debited the wrong amount on both<br> our accounts, we were informed by Glen the manager that an investigation will begin, in the<br> meantime I asked him whether we can change the contract that our account is on for the two<br> tablets that we bought at Game stores, he checked on the system and said no its a two year<br> contract and we cant, but we can call there customer call center and ask them to put a <br> cap/call limit on it, we took his advice and did so, I asked the cc agent what this entails and<br> was informed that if we run out of data then the call limit will kick in, I asked so this means<br> that if we get to the end of the month and we run out of data then we wont go beyond the R50<br> call limit I asked for and she said yes, I also asked if we can change this contract as we are not<br> happy on it as our account is too high each month, once again we were told no, two months passed <br> after this call limit was placed on and we were charged both months +/-R150 EXTRA on our accounts, <br> this is unacceptable.