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Chris M

1 reviews | Active since May 2012

20 Dec 2018, 15:02

Unacceptable 7 day return policy

Good day. I am terribly frustrated with the level of service your Vodacom Datastore in Tyger Valley Cape Town is providing. I upgraded my phone and contract on Monday the 17th of December to the P20 Pro. Upon setting up the phone that evening, I noticed dead pixels on the phone. I returned the device first thing the following morning to be exchanged. Upon entering your store, I spoke to Francois and he stated that they need to send the device away to be inspected and confirmation to be provided by the technical repair centre. The device has not been used for a 24 hour period. They refused to exchange the phone in store even though they had stock. The order repair number i received is ********** . Please resolve this matter soonest!!

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Replies (4)
Vodacom
Vodacom's reply20 Dec 2018, 15:16
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
CM
Chris M's update20 Dec 2018, 16:00
Reviewer Update
Out of interest, how and when will they contact me
CM
Chris M's update21 Dec 2018, 14:57
Reviewer Update
I have just been told that all the technicians has gone home on Friday early amd i must wait until monday to be assisted for someone to look at this. THIS IS UNACCEPTABLE SERVICE!!!!!! Why must I as a consumer wait till Monday to get my phone exchanged? Its a brand new device that was faulty. I need answers or this will be escelated on a senior level
CM
Chris M's update24 Dec 2018, 06:33
Reviewer Update
I want feedback today on the status of my phone or i am cancelling my contract as its been seven days sincd i took it out. The job number is ********** 5. Please contact the repair centre and expidite this. The imei nr of the device is ********** ********** 8. When speaking to Neville at the Tyger Valley branch he stated that if they decline the repair that i will receive the same phone back, which is unacceptable. The level of service i have been receiving is shocking. This will be resolved today before christmas day as i am not waiting another 2 days for this to be sorted out