MJ
Melissa J

1 reviews | Active since Feb 2020

20 Sept 2021, 12:37

Unacceptable

I received a call from a sales agent at vodacom for fibre last Friday. I specifically said that I am not interested in Fibre. The lady (unfortunately I do not recall her name) assured me more than once that it will not go through as a sale, but she will just send me information on the product. She again said that it will not go through... I received an sms this morning from vodacom with an approval sms for the fibre. I immediately contacted vodacom to cancel and received a cancellation reference number. Two hours later I receive a call from a technician who is at my property to install the fibre. Unacceptable!!

0
Replies (1)
Vodacom
Vodacom's reply20 Sept 2021, 14:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team