CS
Charlene S
1 reviews | Active since Dec 2017
18 Jan 2023, 10:20
Unacceptable
After being sent the wrong upgrade phone, I sent the phone back and I was promised since the 5th of Jan pragasen narasinulu will call me back, No one else is able to help me only Pragasen, and he is just not calling me back. Do you want to tell me not even his manager can pick up the phone and do my upgrade. So i cannot upgrade till HE decides to phone me. Totally unacceptable.
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Replies (3)
Vodacom's replyOfficial
18 Jan 2023, 14:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jan 2023, 14:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CS
Charlene S's updateReviewer Update
20 Jan 2023, 12:58Another week has passed, and still no one has contacted me
CS
Charlene S's update20 Jan 2023, 12:58
Reviewer Update
Another week has passed, and still no one has contacted me
CS
Charlene S's updateReviewer Update
20 Jan 2023, 15:26And here I am still not helped or called!
CS
Charlene S's update20 Jan 2023, 15:26
Reviewer Update
And here I am still not helped or called!