CV
Charne V
1 reviews | Active since Feb 2015
27 Mar 2019, 14:08
unacceptable
On Sunday the 24th of March I called Vodacom Customer Care to blacklist a device that got ******. This device is on contract with Vodacom. I gave the consultant my cellphone number and asked he to blacklist the device and not the cellphone number as I am currently using my Vodacom sim card in an MTN device. I did tell the consultant that I do not have an MIEI number on hand. She continued with the blacklisting and I receive an SMS from Vodacom saying Your ITC Ref number is for Blacklisting order on MSISDN (my cellphone number). There was no reference number on the SMS. From Monday my have not been able to receive calls on the MTN device that I am using and my network works intermittently. I have been inconvenienced for the last 3 days because of negligence on the part of Vodacom. When I called today (27/03) I was told that I will receive feedback tomorrow, which mean I am unable to make or receive any calls for a total of 4 days. I find the unacceptable that I have to be inconvenienced because of a consultant not doing her job accurately.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Mar 2019, 16:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Mar 2019, 16:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Mar 2019, 18:06Dear Charne,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts today and the number goes straight to voicemail. Should you still require assistance with your query, please contact our call centre on 082 135 (free call from Vodacom sim). Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts today and the number goes straight to voicemail. Should you still require assistance with your query, please contact our call centre on 082 135 (free call from Vodacom sim). Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply27 Mar 2019, 18:06
Official
Dear Charne,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts today and the number goes straight to voicemail. Should you still require assistance with your query, please contact our call centre on 082 135 (free call from Vodacom sim). Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have tried calling you on numerous attempts today and the number goes straight to voicemail. Should you still require assistance with your query, please contact our call centre on 082 135 (free call from Vodacom sim). Regards Consumer Website Team(SA)
Best regards,
CV
Charne V's updateReviewer Update
27 Mar 2019, 21:07My phone will go to voice mail because a sim swop has been initiated on the wrong device ?! This shows that you copy and paste responses without even reading the review. I mention in my review..."from Monday I have not been able to recieve calls". Your response to my review "we tried to call your on numerous attempts today and the number goes straight to voice mail". Can you not read ?!
CV
Charne V's update27 Mar 2019, 21:07
Reviewer Update
My phone will go to voice mail because a sim swop has been initiated on the wrong device ?! This shows that you copy and paste responses without even reading the review. I mention in my review..."from Monday I have not been able to recieve calls". Your response to my review "we tried to call your on numerous attempts today and the number goes straight to voice mail". Can you not read ?!