1 reviews | Active since Aug 2016
When phoning vodacoms call centre all prompts are in Tswana. There is no option to choose another language and it is not followed by another language. We are a multilingual nation and that must be respected. I struggled for over 10 min just to get to an operator where i then was placed on hold for another 20min before someone finally assisted me! I dont expect prompts in afrikaans, my home language but all South africans have English as a school subject... why cant they atleast follow up the tswana prompts with english ones!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Rozelle,
Thank you for your patience.
I've responded to you via SMS with feedback
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Dear Rozelle,
Thank you for your patience.
I've responded to you via SMS with feedback
Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
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