Unacceptable
It has been 2 months since we first started enquiring about being unable to use our vodacom wifi. At first we were told that the device is faulty, had to give it in for repair. After WE ENQUIRED 2 weeks later (no one coming back to us), we were told that we need a new device. Received new device, wifi still not working. Logged a call, visit the branch 4 times. New feedback everytime. Last time manager undertook to log an enquiry, enquiry logged 4 DAYS later! Still no feedback from anyone at vodacom. Called customer service, spent an hour on the line. First the consultant tells me he cant see any data then all of sudden there is 20gb on the contract!?!?!? Needless to say....Wifi still not working...still no data. In the meantime i am missing asssignments for my honours degree and my business is losing precious time and money because i HAVE NO INTERNET. THANK YOU VODACOM!!!
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Vodacom's replyOfficial
24 Aug 2017, 16:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Aug 2017, 16:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
24 Aug 2017, 20:53A consultant would have called me after 5pm with feedback. It is 20.51 pm, I am still waiting....
's update24 Aug 2017, 20:53
Reviewer Update
A consultant would have called me after 5pm with feedback. It is 20.51 pm, I am still waiting....