Unacceptable

<p>After almost a week of waiting for my device from you guys, only to be more disappointed. </p> <p> </p> <p>When I placed the order online, I requested that my prepaid number: ********** 379 be switched to the contract number.</p> <p> </p> <p>I called the call centre on ********** to activate my sim, only to be told that this is not possible as the person I initially spoke to never fulfilled this request and a new number was generated for me.</p> <p> </p> <p>Here is what ****es me off! FIRST YOU DELAY MY DELIVERY and then when it does come, NOTHING I ASKED FOR WAS ACTUALLY DONE! But you guys will ensure that your damn debit order is on time right? Doesn't matter how you inconvenience a client. </p> <p> </p> <p>This is unacceptable because now you have inconvenienced me and I need to pay for a new sim card and take time out of my busy day to fix the mess your *********** call centre agents created. </p> <p> </p> <p>I have to now go and change everything with my banks and stores etc'</p> <p> </p> <p>The lady I spoke to said the only way this can be fixed is to cancel the contract and have the phone collected and then I have to reapply... LOL please tell me that's a joke because your service is disgusting.</p> <p> </p> <p>I am already regretting joining you guys AGAIN. </p> <p> </p> <p>Also I have sent numerous emails to the retentions department with regards to a previous contract I had which I settled/cancelled in June last year and it is still showing as a balance of R399 on my credit report. </p> <p> </p> <p>Please get your act together VODACOM!</p> <p> </p> <p>Word of mouth travels FAST. </p> <p> </p> <p>A client that had a wow experience will tell another 5 people but a client who had a bad experience will tell 10-20 people. Teach your employees this and you'll have satisfied and happy clients who will recommend you to others. </p>